Quality Management
Quality Guarantee Approach and Initiatives
The demands of our customers with respect to the quality of the cars have grown markedly in recent years. Nissan Shatai puts our customers first and the development and production divisions are working together on activities aimed at clarifying issues concerning quality from the perspectives of the customers in order to construct a “high quality guarantee process.”
Car-making which puts heart into every detail
We want to deliver attractive, high-quality vehicles to our customers in a timely manner . That is our approach with respect to our “quality guarantee.”Nissan Shatai is utilizing its know-how of car-making over many years to put in place product “development” and “production” systems suitable for the new era and is adopting a strict and consistent attitude to quality from the “design” and “testing” stage.
In the “development” stage, we stand in the position of our customers to carry out evaluations incorporating our accumulated know-how at each stage, including the drawings, trial CAD data, and trial production and, in order to ensure quality which satisfies our customers, we establish and confirm checkpoints at many places for the purpose of production.
In the “production” stage, we efficiently operate the vehicle body assembly process using robots controlled by computers, the paintwork quality check process, and the car assembly process which is carried out by people proficient in the work standards in order to produce highly reliable products. All of the products are shipped after passing rigorous inspections of the processes in the production sequence and the completed vehicles.
Our initiatives continue even after the products are shipped. We promote “QRQC (Quick Response Quality Control) activities,” initiatives to accurately grasp market information and reliably respond to that day’s information within the same day, and are endeavoring to improve quality and reliability even further.
At the same time we are reflecting the demands and opinions of our customers and sales companies in the building of our new models. That depends on analyses and rapid improvements using meticulous collaboration with “development” and “production” and leads to making products which offer greater satisfaction.
The quality level of the NV200 Vanette made by the Shonan Plant and the NV350 Caravan, Elgrand, etc. made by the Nissan Shatai Kyushu’s state-of-the-art plant is generated by these kinds of new quality guarantee initiatives and is highly evaluated by our customers.
The vehicle body assembly process
Paintwork quality check process
Painting quality inspection
Low-grade sound and shaking inspection
